Frequently Asked Questions
CadetNet MFA I CadetNet 365
I don't remember my username. What do I do now?
Ask your unit staff they will be able to provide it to you.
How do I reset my password?
You can use the self-serve password reset by Microsoft once you have registered your secret questions.
Requirement to access CadetNet
Users are only able to access CadetNet from within Australia. If members are using a Virtual Private Network (VPN), access to CadetNet will be blocked.
Which web browser should I use?
For access to full functionality on Microsoft 365, Microsoft Edge or Google Chrome are the recommended browsers.
I am getting an error message trying to sign in to Office.com on my PC, what might the issue be?
If you have already signed in using another MS account, you need to sign out and clear the browser cache. Then try to sign in with your CadetNet credentials.
• How to clear the cache in Google Chrome (Windows)
• How to clear the cache in Microsoft Edge (Windows)
Make sure you are using a compatible browser (Edge or Chrome).
Since I have my own Microsoft account at home, can I use it to access CadetNet?
No, you will not be able to use your personal Microsoft account or applications to access CadetNet. You require a CadetNet account.
The sign in procedure is asking me for personal information such as my mobile number, do I have any other options?
The personal information requested is limited to only what is required to enable multifactor authentication and for you to reset your password yourself. If you do not wish for your mobile phone number to be used, there is an Authenticator Application which you can install. Under no circumstances will a Service Desk technician contact you requesting your personal information. Please be mindful of social engineering attempts (using psychological manipulation of people into performing actions or divulging confidential information), phishing and other scams!
Can I sign in to CadetNet Teams if I am already signed in with another Microsoft 365 account?
In Teams, you can now log into multiple work, school, and personal accounts.
1. Select your profile picture in the top right of the Teams desktop client.
2. Select Add another account.
a. Choose an account you've previously signed in with.
b. Select Create or use another account.
To switch to a different account, select your profile picture and choose a different account at any time.
How do I access my CadetNet email on my smartphone?
You will need to download the "Outlook App" to access your mail.
Step 1: On your Smartphone, go to your app store and download the Outlook App. If you already have the Outlook App, jump to Step 2.
Click on the icons below or search for "Microsoft Outlook" on the App Store (iOS) or Google Play (Android) to download the app.
If you already have the Outlook app start here.
Step 2: Open the Outlook App.
Step 3: Select the inbox icon in the top left.
Step 4: Select the icon of an envelope with a plus sign.
Step 5: Select ''Add an account'' and sign in with your CadetNet credentials.